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Tapi and Open partner to streamline Landlord’s Insurance claims for property managers

 Cece Paredes
 Cece Paredes
Cece Paredes
May 9, 2023
0 min read
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Tapi and Open partner to streamline Landlord’s Insurance claims for property managers

Leading property maintenance software company, Tapi, has partnered with digital insurance company, Open, to launch its own Landlord’s House Insurance designed specifically for rental properties managed by real estate agencies. 

The policy is a first of its kind in New Zealand as it allows property managers to digitally submit and manage almost all claims of up to $10,000 on behalf of their landlords. 

This is a vast improvement to similar practices in-market, where, for example, property managers are limited to lodging claims over the phone and are only pre-authorised to do so after completing additional paperwork. In contrast, Tapi allows property managers to lodge and manage most claims online, anytime through their platform, while policy documents and important information are automatically shared. 

Open powers the insurance offering and technology, end-to-end from quote to claim, with Kiwi and Pacific insurer Tower, as the underwriter. The insurance offering is fully integrated into Tapi’s property maintenance software.

“Tapi is thrilled to be launching an industry-first insurance solution with Open and Tower to support the property management industry in making the claims process simpler for our customers,” says Tal Meser, Tapi’s Chief Executive Officer, “Open is leading innovation in the insurance technology space, making this a perfect partnership as Tapi continue to innovate on the way properties are cared for in New Zealand (and Australia).”

This launch is timely, as property management agencies are seeking ways to be more efficient and effective with insurance claims, especially given recent events. Meser adds, "the recent Cyclone in New Zealand has been devastating for a large number of homeowners, tenants and landlords. Property managers play a critical role in supporting them to get up and running again. Tapi and Open’s innovation in Landlord’s House Insurance, will make it much quicker and easier for property managers to support landlords insurance claims.”

Tapi harnesses data to make Landlord Insurance insurance simpler. “Part of our mission at Open is to deliver the best modern insurance experiences, and with Tapi being a digital-first platform, our partnership is a natural fit,” says Jonathan Buck, Open’s Chief Executive and Co-founder. “Our shared goal is to make insurance quick and easy for everyone involved. We integrate with Tapi’s software so that landlords can get a quote in minutes, and give landlords and their property managers a great level of visibility, ease and speed with our digital claims process.”

Learn more at

About Tapi

Founded in 2016, Tapi provides a complete property maintenance platform for property management agencies in New Zealand and Australia such as Oxygen, Ray White, Harcourts, LJ Hooker, Tommy’s and Property Brokers. Over 50% of professionally managed properties in New Zealand use Tapi to manage maintenance and repairs. Their mission is to take the pain out of property maintenance, making it quicker, smarter and more efficient for property managers and everyone surrounding the property.


About Open

Open offers insurance built for your customers. It is one of the world’s leading embedded insurance platforms, delivering white label car, home and travel insurance for some of the world’s best and fastest growing brands such as Bupa, Polestar, Telstra and 2degrees. 

In 2016, having recognised that insurance is primarily a data and information business, Open was founded to harness data and partnerships to deliver the best insurance experiences. Open has doubled in size every year and is expanding to the UK following its rapid growth in Australia and New Zealand. Open is passionate about creating positive impact for people and the planet and is Australia and New Zealand’s only certified B Corp insurance company.


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